Help & support

How can we help?

Most answers are a click away. If you're stuck, email us. A person reads every message.

Writing a good brief
Start with the goal and audience, add product facts with sources, then the story and the ending. Templates give you a head start.
Browse templates
Reviewing a checkpoint
Pin comments on stills, clips and shot-list rows, then approve or request changes. A checkpoint closes after 90 minutes without a reply.
How it works
Delivery and downloads
Films arrive in the app with a master MP4, a web cut, a sound-free cut and a credits file.
Delivery policy
Revisions and versions
Pin notes on the timeline, nudge cuts by a beat, edit on-screen text, and get the next version. Compare versions side by side.
Read the FAQ
Billing and credits
Failed films release their credits automatically. Cancel any time from Account → Billing.
Refund policy
Your data
Delete films and uploads any time. Ask us to export or delete your account.
Privacy policy

Still need help?

Include the film’s name or link so we can find it quickly. We reply within one business day.